Can I Have Someone Else Pickup My Hold Mail
Federal Soup » AGENCIES/ORGANIZATIONS/MILITARY » Postal Employees » Customers picking up held mail and continuing the hold
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| PSEJoanne | #1 Posted : Thursday, June 16, 2022 4:40:54 PM(UTC) | ||
| Rank: Senior Fellow member Groups: Registered Thanks: 4 times | When customers put mail on concord, nosotros will permit them to come into the office to pick upwardly their mail and keep information technology on hold. If they abuse the privilege and come in every day, we get a supervisor to read them the riot act. Well, today I got a very loud lecture from a carrier who insisted that it'south against the rules to let customers do that. I told her that nosotros do it all the time and we weren't going to stop. She went to one of the carrier supervisors and was told that it'due south technically against the rules. I went to the station managing director and she said that this item carrier had a problem with a client, and that in full general we should proceed doing what we're doing. She said she'd analyze matters with the carrier. So, since we have a dainty mixture of carriers and clerks hither, please let me know how your part does it, and if you have an actual rule most it, please let me know. | ||
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| 119intheshade | #ii Posted : Th, June 16, 2022 iv:51:07 PM(UTC) | ||
| Rank: Senior Fellow member Groups: Registered Cheers: 45 times | We take a lot of rentals in my surface area. Right now, for example, I have four holds, all expire on June thirty. I expect those are all HFOs and they only didn't want to "admit" that for whatever reason. School's out, lots of movement now. Got another customer who has been having mail service held since Feb. After the original xxx days, they came back a couple days afterwards and wanted another thirty. But they tried it on the clerk who gave them the original xxx and she said "no". Eventually they got another thirty. House isn't for sale, and then I'm not sure what their game is. Usually it's people trying to trounce the bill collector. One person *****ed out a supervisor, and then I asked him the rule. He says they can do another 30 after ten days. And that's the name of THAT melody. | ||
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| PSEJoanne | #iii Posted : Th, June 16, 2022 5:12:50 PM(UTC) | ||
| Rank: Senior Fellow member Groups: Registered Thank you: iv times | We become some people putting their mail on agree because they're expecting something expensive (a bundle or a check) and they don't want it to get stolen. We get people who are homeless, staying with friends, or who are between apartments who put their mail on hold. Nosotros always articulate it with the carrier supervisor and tell the customer that as shortly as someone else moves in, we have to stop holding their mail. Though I've known the station managing director to let us keep holding post even after someone else moves in. Right now we're holding mail for a fraternity considering their frat firm was closed for code violations and won't be repaired until September or October. Over again, nosotros cleared it with the supervisor and carrier before doing information technology. 1 of the frat brothers comes well-nigh once a week and picks up a handful of post, so it's non actually a hardship on the carrier. We've also had mail put on concord when a house burns and the residents are staying in temporary accommodations until they find a new identify. | ||
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| ziggy29 | #iv Posted : Thursday, June 16, 2022 five:36:00 PM(UTC) | ||
| Rank: Senior Fellow member Groups: Registered Thanks: 30 times | I don't similar it but at my PO in that location are several people who basically have a *permanent* hold on their mail. They don't want delivery to their mailboxes, they just desire it all held for delivery at the PO all the time. Every 3-iv days they just walk in and ask to pick up ALL of their postal service. I keep saying (not to the customers) they should get a PO box if that's the service they desire, but I'1000 just a clerk and it'due south not actually my fight to fight. But I remember it's abusing the organisation and we're letting them exercise it. | ||
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| PSEJoanne | #five Posted : Thursday, June xvi, 2022 6:00:32 PM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: iv times | Ziggy, in a instance like that, I'd get the supervisor or station manager involved. We're not supposed to hold mail beyond 30 days -- and I know that's a real dominion in writing. :-) If a customer is belongings mail longer, they actually are supposed to make other arrangements -- like getting a PO box. But I understand PO boxes are likewise expensive for a lot of residents. In our station, the smallest box is a size ii, and it'due south a whopping $100 for 6 months. That'southward a lot of money! I tin can empathise if someone is concerned near security with their postal service. We have a lot of customers who live in sketchy neighborhoods and crappy apartment complexes. We have one flat complex where the residents take the post they desire and throw the junk postal service on the floor. The building direction was saying the carrier was dropping it, so the decision was fabricated to hold ALL mail for the complex. What a pain! So what I gauge I'm saying is that it's a tough situation all around. | ||
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| Seadogg | #6 Posted : Thursday, June xvi, 2022 7:xi:24 PM(UTC) | ||
| Rank: Senior Member Groups: Registered Cheers: 39 times | I understand that poor customers are oftentimes in a tight spot - perchance homeless or couch surfing. They still demand their postal service, and there'south no mode they can beget a PO box. But at the same time, these type of holds are a huge pain for the carrier, especially when someone else has already moved into the unit. I would rather direction simply followed their own policy... 10 day hold for a move, no regular holds if you don't live at the accost. | ||
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| #vii Posted : Thursday, June sixteen, 2022 7:24:eleven PM(UTC) | |||
| Rank: Guest Groups: Guests Was thanked: 15 fourth dimension(southward) in 15 mail service(s) | The official hold post class (8076) has the rule right on it. Managers will apply discretion for exemptions. Grade says minimum 3 days maximum 30 days. It does non say how often yous tin can employ the form, so as long as the post is delivered one time very 30 days, I judge y'all could concur your mail all merely about a dozen days a year. | ||
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| #8 Posted : Thursday, June 16, 2022 8:26:36 PM(UTC) | |||
| Rank: Guest Groups: Guests Was thanked: 15 time(s) in fifteen post(south) | the mail office belongs to direction (although technically information technology is a public mail service office) and it is management who makes the rules. follow managements instructions and if in violation of the contract file a grievance. in this case there is no violation that I can see. | ||
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| #ix Posted : Thursday, June 16, 2022 ix:32:33 PM(UTC) | |||
| Rank: Guest Groups: Guests Was thanked: fifteen fourth dimension(s) in 15 post(s) | Someone in between homes or something like that should probably utilise full general delivery. I don't know 1 carrier in my part that would let a permanent or fifty-fifty semi permanent hold wing. Or a supervisor for that matter. I have had a few customers put in a concord with no end date (cheers, clerk for letting that slide through...) and subsequently 45 days or so if they don't pick it up information technology all gets killed. With direction approval of course. People will abuse the system until they realize they tin't. And if you have someone in your office allowing permanent hold considering they don't want anything going to their box, you have some serious pushovers. Not wanting street delivery is treated like a vacant accost. kill that post. Tell the customer first merely don't mince words. If you lot don't desire street delivery and so you need to accept a PO box or be fine with getting no post at all. I would almost guarantee if yous got someone above your supervisor or postmaster in on that situation someone would go far problem for doing holds similar that.. | ||
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| TomCat | #10 Posted : Friday, June 17, 2022 ii:40:09 AM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: eighteen times | , Originally Posted by: PSEJoanne Ziggy, in a instance like that, I'd go the supervisor or station manager involved. We're non supposed to hold mail beyond xxx days -- and I know that's a existent rule in writing. :-) If a customer is holding mail longer, they actually are supposed to make other arrangements -- like getting a PO box. Merely I sympathise PO boxes are too expensive for a lot of residents. In our station, the smallest box is a size 2, and it's a whopping $100 for vi months. That's a lot of coin! I can understand if someone is concerned well-nigh security with their postal service. Nosotros accept a lot of customers who live in sketchy neighborhoods and crappy apartment complexes. We take 1 flat complex where the residents take the mail they desire and throw the junk mail on the floor. The building management was saying the carrier was dropping it, so the decision was made to hold ALL mail for the complex. What a pain! So what I guess I'1000 saying is that information technology's a tough situation all effectually. I live in Montana. We have a lot of snow birds who go south for the winter. Well-nigh just go for a week or two, occasionally xxx days. Once in a while, nosotros take someone who volition go to Arizona all winter. They request (and pay for) a Premium Forward. | ||
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| TomCat | #xi Posted : Friday, June 17, 2022 ii:47:52 AM(UTC) | ||
| Rank: Senior Fellow member Groups: Registered Thanks: eighteen times | Originally Posted past: Dittle Someone in betwixt homes or something like that should probably use general delivery. I don't know one carrier in my office that would let a permanent or fifty-fifty semi permanent concord fly. Or a supervisor for that thing. I have had a few customers put in a hold with no stop engagement (thanks, clerk for letting that slide through...) and after 45 days or and then if they don't pick it up it all gets killed. With direction approval of grade. People will corruption the system until they realize they can't. And if you have someone in your office allowing permanent agree considering they don't desire anything going to their box, you take some serious pushovers. Not wanting street delivery is treated like a vacant address. kill that mail. Tell the customer first but don't mince words. If you don't want street delivery then you lot need to take a PO box or be fine with getting no mail at all. I would almost guarantee if y'all got someone above your supervisor or postmaster in on that state of affairs someone would get in trouble for doing holds like that.. I have a couple holds like that. I also have a hold that ended a calendar week ago, but they stated on the agree course to hold post until they pick information technology up. They haven't picked it upwardly yet, then I'm still property their mail. | ||
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| Southernclerk | #12 Posted : Fri, June 17, 2022 10:19:03 AM(UTC) | ||
| Rank: Senior Member Groups: Registered Cheers: 3 times | Originally Posted by: PSEJoanne please allow me know how your office does it, and if you have an actual rule about it, delight permit me know. Nosotros are a snowbird/retirement expanse. Our carrier holds range from x-25 per route. In nearly part we hold mail for the general thirty day limit. We concord for new residences, box down, mail protection or packet recovery, I'one thousand moving but oasis't obtained my new address as of yet and of grade the normal going out of town. But we exercise offer solutions for those that don't fit the min.3 day/max 30 day Hold mail service requirement. We have customers that go out of town to be with family that demand health care and are unsure how long they will exist gone at the time they exit, or are going out of town for medical treatment or just plain don't want to be tied to a render date. We inquire the customer to write on top of their hold menu, "I authorize 30 to be allowed to option up my hold mail". We ask them that XXX pick up their mail one time a week. We may have 5-10 customers a twelvemonth that practise this, and then it is not overwhelming. Nosotros also let the customer know nosotros are going outside the guidelines to adapt them. And yes, we have had occasion where a neighbour or adult child comes past to pick upwardly the hold mail and we don't have authorization. They don't get the mail. And we do offer premium forwarding service and generally have several of those during the summer months. Our carriers mark their cases for hold customers similarly to their forrard customers. I know all of our carriers would prefer non have any concord post customers but its pretty well accepted nosotros're in an office that hold mails are just part of the job. Is this authorized person concord mail pickup in a manual? no. I imagine this should non exist allowed in nearly offices, just with our elderly customer base of operations it works for our function. | ||
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| L16PTF | #thirteen Posted : Friday, June 17, 2022 10:44:17 AM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: 7 times | I piece of work in a modest office. We have people telephone call and want us to concur their mail service, sometimes just that twenty-four hours and sometimes longer. We accept one guy who has been on agree for years! Nosotros never enforce the iii to thirty days, though I wish we would. The postmaster retired a few months agone and she wasn't as well dandy on post-obit some rules. The whole town volition be in an uproar if nosotros ever determine to become by the rules. Then over again, near rules are bent at small offices. I become so tired of digging through 3 carriers parcels to find one a customer is looking for! Like I take nothing better to practice. Our customers have united states trained well! | ||
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| stillstuckhere | #xiv Posted : Saturday, June eighteen, 2022 3:26:53 AM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: 429 times | In reply to this thread title. I know each office is different, yet, someone asked for a "reference". http://faq.usps.com/?articleId=221386 "What if I pick up my held mail earlier than the original Concord Postal service cease appointment? | ||
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| GordonG | #xv Posted : Saturday, June 18, 2022 8:25:22 AM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: 984 times | We use the 8076... Look at the top right corner. Minimum 3 days...maximum 30. You lot come in...choice it up...the concur is off. Of course in that location are exceptions. Aren't there always? | ||
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| TETastic | #xvi Posted : Saturday, June eighteen, 2022 8:49:23 AM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: 3 times | Merely had this happen on my route the other mean solar day. I told the new clerk that it didn't really matter to me unless it became more than common, only that he probably shouldn't let it happen. Thinking about information technology later I figured then long as they don't come in more often than every three days it's probably commanded. Annoying, but allowable. Haven't talked to the bosses to find out if at that place'southward whatever rule well-nigh consecutive holds, but sounds similar at that place isn't. | ||
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| purple2 | #17 Posted : Sabbatum, June 18, 2022 ix:52:sixteen AM(UTC) | ||
| Rank: Counselor Groups: Registered Thanks: 2 times | A customer filled out a agree (online) for thirty days. Plans inverse and they were non going to be back until a calendar week subsequently it was done. They tried to put in another hold (online) for the next week and the organisation would not accept it. | ||
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| Used2b | #18 Posted : Sat, June eighteen, 2022 2:35:31 PM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: 56 times | Originally Posted by: Seadogg I understand that poor customers are often in a tight spot - perhaps homeless or couch surfing. They still need their mail service, and there's no way they can afford a PO box. But at the aforementioned time, these type of holds are a huge hurting for the carrier, specially when someone else has already moved into the unit of measurement. I would rather management just followed their ain policy... 10 day hold for a move, no regular holds if you don't live at the accost. After the first 30 days or when new occupants come up in nosotros made them frontwards to General Delivery until they institute housing. | ||
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| PSEJoanne | #xix Posted : Sabbatum, June 18, 2022 three:02:24 PM(UTC) | ||
| Rank: Senior Member Groups: Registered Thanks: 4 times | We don't have full general commitment in our area. I really wish we had information technology considering we take a very transient population. We can't even sell a PO box to a customer who doesn't have a physical address, which leaves usa with belongings their mail service. | ||
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| #20 Posted : Sat, June 18, 2022 four:20:21 PM(UTC) | |||
| Rank: Guest Groups: Guests Was thanked: fifteen fourth dimension(s) in 15 post(s) | Originally Posted by: PSEJoanne We don't have general commitment in our area. I really wish we had information technology considering we have a very transient population. Nosotros tin can't even sell a PO box to a client who doesn't have a physical address, which leaves us with belongings their post. https://liteblue.usps.gov/news/l.../2015/05may/news29s4.htm Staying connected USPS provides post services for the homeless Posted five/28/15 at 11:21 a.thou. Homeless mail service USPS offers general commitment mail services to customers with no fixed address. Homeless individuals may non have a permanent residence, but they can still receive mail service. USPS offers general delivery mail service services to customers with no fixed address and no identification. According to USPS policies, in that location is no fourth dimension limit for how long an individual may receive general delivery mail service at a Post Office. Although mail is typically held for no more than than 30 days, customers may asking an exception. The Postal Service works with the federal Interagency Council on Homelessness, which strives to end homelessness. Consumer Advocate Consumer Advocate and Customer Relations Manager John Budzynski represents USPS on the council and helps resolve issues with delivery to homeless customers. the primary office would have general delivery. . | ||
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